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CURRENT JOB OPPORTUNITIES

Listed below are current job opportunities that exist with SOWEGA Council on Aging.
 

 Aging & Disability Resource Connection Counselor  

GENERAL DESCRIPTION: SOWEGA Council on Aging is hiring an Aging and Disability Resource Connection (ADRC) Counselor (Information and assistance specialist). The Aging and Disability Resource Connection (ADRC) offers the general public a single-entry point for information and assistance on issues affecting seniors, people with disabilities, caregivers, families, and professionals regardless of their income. The ADRC is a welcoming and convenient place for individuals to get information and access to a wide variety of services. Services can be provided through the telephone, in person, or in one’s own home. ADRC Counselors (Information and assistance specialists) in the ADRC provide information about services, resources, and programs in areas such as disability and long-term care, living arrangements, health and wellness, adult protective services, assistive technology, and publicly funded programs. ADRC counselors connect individuals with services and assistance that one needs.

ADRC Counselor/ Information & Referral Specialist

DESCRIPTION OF DUTIES: The primary responsibility of this position is to provide the general public with assistance with a wide range of community resources, help inform and educate people about their options, assist in connecting them to programs and services, including public and privately funded options.
Specific responsibilities include but are not limited to the following:
1. Fulfills a customer service role, ensuring that the consumer experiences a welcoming atmosphere and consumer satisfaction is achieved.
2. Uses professional telephone skills, warm tone of voice, courteous and appropriate language and interviewing skills with active listening skills over the phone and in person to build rapport with an unhurried attitude.
3. Performs home visits at a time and place that best meets the consumer’s schedule (as needed)
4. Gathers sufficient information to accurately identify and clarify consumer’s problems and needs, explores needs beyond the presenting problem, looks at short and long- term solutions, checks in with the consumer and summarizes what they are requesting.
5. Searches through the Information and Assistance resource database, as well as other written and computer-based information resources to identify, evaluate, and suggest potential programs and services.
6. Uses creativity in finding options, provides consumer several options but helps to prioritize instead of overwhelm, gives specifics on eligibility and process to apply for services and resources.
7. If appropriate, assists individual in connecting with a resource if they are unable; provides advocacy.
8. As needed, researches additional or alternative resources.
9. Provides information about programs, both public and private and public benefits, makes referrals and when helps consumer connect to appropriate service.
10. Provides follow-up as needed to determine outcomes and provides additional assistance in locating resources and arranging services.
11. Provides information about publicly funded long-term care and assists consumers throughout the eligibility determination and enrollment process.
12. Assists individual in completing Medicaid application and other public benefit programs, if needed.
13. Participates in program development, marketing, and outreach activities including representing the ADRC at public information events.
14. Participates in ADRC Advisory Council Meetings to gain a better understanding of community resources available
15. Logs all contacts and referrals into the Harmony database.
16. Conducts quarterly assessments of waiting lists for aging services to be provided to frail and/or disabled individuals i.e., home- delivered meals, homemaker services, adult day care, respite care, and the Community Care Services Program (CCSP).
17. Administers multiple assessments to determine functional eligibility.
18. Participates in staff meetings and training activities.
19. Adheres to the Alliance of Information & Referral Standards (AIRS) national standards; also secures AIRS certification within one year.
20. Adhere to COA confidentiality policy, consumer rights and responsibilities, and HIPPA protocol as related to all individual information and interactions.
21. Maintain current knowledge on all COA programs, Medicare, Medicaid, long term care topics and other senior issues in order to aid consumers.

SKILLS:
1. Documentation and quality assurance, maintains accurate, timely and complete notes in the I & Q database that contain accurate information without judgment.
2. Participates in on-going training, maintaining current knowledge to ensure compliance with federal and state regulations.
3 Must have the ability to organize work, relate and assess the needs of older people and people with disabilities, work as a team player, and proficiently use a computer and related office equipment. Must also demonstrate familiarity with required software and database programs.
4. Must have ability to communicate effectively with various types of people, both individually and in groups, orally and in writing.
5. Must have ability to deal tactfully with difficult situations and establish priorities for service intervention.
6. Must have ability to work in a fast-paced environment.

 
POSITION QUALIFICATION REQUIREMENTS:

Education and Experience:

EDUCATION: Bachelor's Degree is required Or Associate's Degree with 2 years of experience working directly with seniors or individuals with disabilities.

EXPERIENCE: Have at least one year prior experience in health care, community outreach, community resources, medical social work, geriatrics, or providing individuals with information about options available to meet long-term care needs or with related information. Must have a good working knowledge and understanding of issues related to the elderly and disabled populations such as transportation, housing, evidence-based programs, community based in-home services etc.

 
ADDRESS RESUMES, COMMENTS, OR QUESTIONS TO:

SOWEGA Council on Aging
PO Box 88
Albany, GA 31702

Note: SOWEGA Council on Aging is a drug-free workplace and all potential candidates will be subject to drug testing. EOE/M/F/H/60+



 
 
 Agency Receptionist  

GENERAL DESCRIPTION: The primary responsibilities of this position are greeting the public and answering the phone. The all-important “first impressions” of the Agency depends on this individual’s performance of these responsibilities.
JOB DUTIES:
1. Greet and assist the public in a professional and courteous manner.
2. Answer all incoming telephone lines and transfer appropriately.
3. Activate and de-activate the after-hours answering service.
4. Notify recipients of deliveries.
5. Compose correspondence as requested by supervisor, as well as assist administrative staff as needed.
6. Open and close the agency office area daily.
7. Other duties as assigned.

 
POSITION QUALIFICATION REQUIREMENTS:

Education and Experience:

POSITION QUALIFICATIONS:
Pleasant, well-groomed person with excellent telephone skills; ability to greet public; organizational ability; computer literate; and knowledgeable of other agency office equipment.

 
ADDRESS RESUMES, COMMENTS, OR QUESTIONS TO:

SOWEGA Council on Aging
PO Box 88
Albany, GA 31702

Note: SOWEGA Council on Aging is a drug-free workplace and all potential candidates will be subject to drug testing. EOE/M/F/H/60+



 
 
 Application Form  

GENERAL DESCRIPTION:

 
POSITION QUALIFICATION REQUIREMENTS:

Education and Experience:

 
ADDRESS RESUMES, COMMENTS, OR QUESTIONS TO:

ATTN: Felicia Kellerman
SOWEGA Council on Aging
PO Box 88
Albany, GA 31702

Note: SOWEGA Council on Aging is a drug-free workplace and all potential candidates will be subject to drug testing. EOE/M/F/H/60+



 
 

- - - END OF JOB LISTINGS - - -
 


 
 
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